aplado uses SSL/TLS encryption, hashed passwords, and secure data centres to protect your personal information at every stage — registration, login, and transactions.
aplado complies with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and the National Privacy Commission's implementing rules and regulations.
aplado does not sell, rent, or trade your personal data to third parties for their own marketing purposes — ever. Your information is used solely to operate and improve the aplado platform.
Under the DPA 2012, you have the right to access, correct, and request deletion of your personal data held by aplado. Submit requests via live chat or email at any time.
Summary: aplado ("aplado," "we," "us," "our") respects your privacy. This Privacy Policy explains what personal data aplado collects from players in the Philippines, why we collect it, how we use and protect it, and what rights you have under the Philippine Data Privacy Act of 2012 (Republic Act 10173). By registering with or using aplado, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to all personal data collected by aplado through the aplado.club website and all associated platform services, including casino games, sports betting, bingo, live dealer games, and customer support channels. It applies to all registered players regardless of their location within the Philippines — whether in Manila, Cebu, Davao, Quezon City, Makati, or any other province or region.
This Policy should be read alongside aplado's Terms & Conditions and Responsible Gaming Policy, all of which together form the complete framework governing your relationship with aplado. Capitalised terms not defined in this Policy have the meaning given to them in aplado's Terms & Conditions.
aplado processes personal data as a data controller under the Philippine Data Privacy Act of 2012 (DPA 2012) and the implementing rules issued by the National Privacy Commission (NPC). aplado is also subject to PAGCOR's data handling requirements as a regulated gaming operator.
For the purposes of the DPA 2012, the data controller responsible for your personal data is aplado, operated at aplado.club. All data-related queries, access requests, correction requests, and deletion requests should be directed to aplado's designated Data Protection Officer (DPO) using the contact details in Section 14 of this Policy.
aplado maintains a data processing register in accordance with NPC requirements. This register documents all categories of personal data processed, the purposes for which they are processed, and the legal bases relied upon.
When you create an aplado account, we collect the following information:
For Know Your Customer (KYC) compliance required under PAGCOR regulations and the Anti-Money Laundering Act (AMLA), aplado may collect:
aplado collects transaction-related data including deposit amounts, withdrawal requests, payment method identifiers (e.g., GCash number, bank account last digits), transaction timestamps, and balances. aplado does not store full bank account numbers or complete GCash credentials — payment processing is handled via secure third-party payment gateways.
aplado records game session data including game titles accessed, wagers placed, outcomes, bonus activations, session durations, and responsible gaming tool usage. This data is necessary for regulatory compliance, dispute resolution, and responsible gaming monitoring.
When you access aplado, we automatically collect certain technical information including your IP address, device type and operating system, browser type and version, pages visited within aplado, session duration, and referring URL. This data is used for security, fraud prevention, and platform performance optimisation.
aplado retains records of your communications with our support team, including live chat transcripts, emails, and any documents you submit during a support interaction. These records are retained for quality assurance, training, and dispute resolution purposes.
aplado uses the personal data described in Section 3 for the following purposes:
aplado processes your personal data on the following legal bases under the DPA 2012:
aplado shares personal data with carefully selected third-party service providers who assist in operating the platform. These include payment gateway operators (for processing GCash, Maya, and bank transactions), game software providers, cloud infrastructure providers, KYC verification service providers, and customer support technology providers. All service providers are contractually bound to process your data only on aplado's instructions and in accordance with the DPA 2012.
aplado is required to share player data with PAGCOR and other Philippine government agencies (including the AMLC) where required by law, court order, or regulatory obligation. aplado will not share data beyond what is legally required in these circumstances.
aplado does not sell, rent, license, or otherwise transfer your personal data to third parties for their own commercial or marketing purposes. Your data is not a product — it is information held in trust by aplado for the purposes described in this Policy.
aplado uses cookies and similar tracking technologies to operate and improve the platform. These include:
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect your core aplado gaming experience but may affect personalisation features.
aplado retains personal data for as long as necessary to fulfil the purposes described in this Policy and to comply with applicable legal and regulatory obligations. Specific retention periods include:
Following the expiry of applicable retention periods, aplado will securely delete or anonymise your personal data in accordance with NPC guidelines.
aplado implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
In the event of a personal data breach that is likely to pose a real risk to your rights and freedoms, aplado will notify the NPC within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay.
As a data subject under the DPA 2012, you have the following rights with respect to your personal data held by aplado:
To exercise any of these rights, please contact aplado via live chat within your account or by email using the contact details in Section 14.
aplado's platform is strictly for persons aged 21 and above in accordance with PAGCOR regulations and Philippine law. aplado does not knowingly collect personal data from individuals under 21 years of age. If aplado becomes aware that personal data has been collected from an underage individual, the account will be immediately suspended, all data reviewed, and if the individual is confirmed to be under 21, their data will be deleted and any deposits returned in accordance with applicable regulatory requirements.
21+ Only: aplado is a PAGCOR-regulated platform for adults. Persons under 21 years of age are strictly prohibited from registering or using aplado's services.
The aplado platform may contain references to third-party payment providers (GCash, Maya, BPI, BDO, etc.) and game software providers. While aplado selects these partners carefully, aplado is not responsible for the data privacy practices of third-party platforms. When you interact with a third-party payment system, the privacy policy of that third party governs the data you provide to them directly.
aplado may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable laws, or regulatory requirements. Material changes will be communicated to registered aplado players via the mobile number or email address on file, and the "Last updated" date at the top of this page will be revised accordingly.
Your continued use of the aplado platform following notification of changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you may request account closure and data deletion as described in Section 10.
For any privacy-related queries, data access requests, correction requests, deletion requests, or complaints, please contact aplado's Data Protection Officer:
Alternatively, if you are not satisfied with aplado's response, you have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC). Information about NPC complaint procedures is available via the NPC's official publications and public resources.
aplado handles your personal information with care, transparency, and full DPA 2012 compliance — so you can focus on the games you love.